Order & Return FAQs

What if I haven’t received my order? 

We offer two shipping options for US customers at checkout. Choose US Flat Rate Plus to add insurance and signature requirement to your order. This is highly recommended for extra security.

If you are experiencing issues receiving your package or tracking updates, contact USPS with your tracking number. We are not able to refund lost or stolen packages or packages damaged in transit, as we do offer the option for insurance and a signature required for your delivery. 

Please review your order confirmation email to double check your shipping address. We will have no way of knowing if your address is incorrect. If you mistakingly submit the wrong address, you can email us at prettyspiritsco@gmail.com before your order ships and we will be happy to update the mailing address for your order. Refunds or replacements will not be given if you submit the wrong address for your order.

What if my order is returned to sender?

If we receive an order returned to us by the postal courier, we will reach out to let you know. You will be given the option to pay for reshipment. If we do not hear from you within 14 days, your order will be refunded minus the cost of shipping.

Why did I only receive the tracking number for part of my order?

Some of our products are sent to you directly from various vendors across the US. If you are ordering multiple items, you may receive different tracking numbers for your goodies. 

How long will it take for my items to be shipped?

Normally, orders within the US are delivered within 1-2 weeks. International orders may take additional time depending on location and customs. Generally, international delivery time is within 3-4 weeks.

Do you offer international shipping?

Yes! We offer UPS and DHL for most international countries.

Please contact us if you wish to use a specific carrier before your order is placed.

If you see an error after entering your address, please contact us at prettyspiritsco@gmail.com.

What happens after I place my international order?

International orders may take 3-4 weeks for delivery (depending on your location, it could take longer). You may also need to visit your local customs office to sign for your package. Pretty Spirits is not responsible for covering any taxes, duties or import fees associated with your international package.

Oops! Can I update my address after my purchase has been made?

Please email us as soon as possible if you need to make any changes to your order. If your order has already been shipped, we cannot make any edits to the items or address. We do no offer refunds for items shipped to the wrong address. We do not allow returns of opened items. 

What is your return policy?

Store credit and exchanges are offered for unopened or damaged items and will be reviewed on a case by case basis. Products must be returned to our office before we can issue store credits.  The customer is responsible for shipping costs of returned products. Once we receive and inspect the item, a one time use discount code will be provided, amounting to the total purchase cost of the item, less shipping cost.  If you do not use your entire discount code balance on your next purchase, a new discount code will be issued for the remaining amount.  Refunds are not issued on services.

What is the best way to get in touch with someone regarding my order?

Please email us at prettyspiritsco@gmail.com or our contact us form and someone with a cheery disposition will get back to you within 24hrs.